Support & Services — NTM Suits
📞 Our Commitment: World-Class Support for Seamless Experience
At NTM Suits, we don’t just provide a powerful CRM and lead-management platform — we back it up with dedicated support and services to ensure you get the maximum value from our system. Whether you’re onboarding, scaling, or troubleshooting, we’re here to help every step of the way.
What we offer
- Rapid response support via email / chat / ticket system
- Onboarding assistance — from account setup to data import and configuration
- Guidance on workflows, lead-assignment rules, user-roles, and best practices
- Help with customization: custom fields, lead-stages, segmentation, reporting views (wherever applicable)
- Ongoing assistance as your business grows and requirements evolve
Providing strong customer support is critical for SaaS success. Good support helps users overcome friction early, fully adopt features, and achieve real results — reducing churn and building long-term trust.
Purchase a support package
SILVER
10 Support Hours
Ideal for smaller organisations and startups
Standard SLA response times
1 Nominated portal user
CONTACT USGOLD
30 Support Hours
Ideal for medium-sized or fast-growing organisations on a budget
Standard SLA response times
2 Nominated portal user
PLATINUM
50 Support Hours
Ideal for large or fast-growing organisations
Enhanced SLA response times
6 Nominated portal users
SuiteASSURED
Bespoke Care Hours
Ideal for larger enterprises and organisations
Enterprise level SLA response times
Core Assurance
Additional warranties and guarantees
Unlimited portal users
CONTACT USSupport Services We Provide
Onboarding & Setup Support
We assist with initial configuration of your NTM Suits account — user-roles, permissions, lead-assignment rules, pipeline stages. If you have an existing lead/contact database (spreadsheets, other CRMs, CSVs), we guide you through importing it into NTM Suits — so you don’t start empty. We help customize workflows to match your business process: whether you are an agency, small business, or enterprise.
Technical & Customer Support
Reach out to us for any technical issues — bugs, performance issues, access problems — we respond promptly and work until the issue is solved. We provide help for functional queries: how to set up notifications/reminders, how to use lead-scoring/prioritization, how to manage team-based assignments, etc. Support is available via multiple channels (email / chat / ticket) — we aim for quick turnaround so your operations stay smooth.
Training & Documentation / Self-Help Resources
We offer documentation, user guides, or walkthroughs to help you understand and use different features efficiently. For teams new to CRM or automation — we provide step-by-step guidance so even non-technical users can onboard and start using NTM Suits without hassle. As your team grows, we support role-based training: admin, sales reps, managers — so everyone knows how to use NTM Suits effectively.
Consultation & Customization Support
Need custom fields, unique workflows, or specialized reporting? We provide support to tailor NTM Suits to your business needs. For businesses in niche industries (e.g. Pharma distributors, service-providers, consultancies) — we assist in designing lead-management flows suited to your domain. As you scale, we guide you on best practices: data hygiene, lead-segmentation rules, assignment policies, team workflows — to ensure the CRM remains organized and efficient.
Third Party Integrations
The real effectiveness of a CRM comes with the centralised view of your organisation. When your data is spread over several disconnected software packages...
Consultancy
Our team of experienced and qualified business analysts and consultants can guide you through CRM implementation, adoption, or application phases...
Training Sessions
NTM Suits has experienced trainers who can bring your staff and team up to speed on the CRM processes
Why Our Support & Services Matter
Faster Onboarding and Time-to-Value
With dedicated onboarding and setup support, you start seeing structured lead-management (and benefits) right away.
Higher Customer Satisfaction & Retention
Prompt, helpful support reduces frustration and ensures you get the most from NTM Suits. Customers who feel supported stay longer.
Smooth Business Growth & Scalability
As your lead volume or team size grows, our support ensures your CRM setup evolves with you — avoiding chaos or inefficiency.
Better Product Usage & Success
Through guidance, training and resources, you and your team can unlock the full potential of NTM Suits — from simple lead capture to advanced workflows, reporting and analytics.
Trust & Reliability
A responsive support system shows commitment and builds confidence: you know you’re not alone if issues arise.
📄 How to Reach Our Support Team
- Email / Support Ticket: support@ntmsuits.com
- Live Chat / Helpdesk: Available inside your NTM Suits dashboard (for logged-in users)
- Onboarding / Customization: Use the “Request Setup / Consultation” form in the dashboard or email us
- Knowledge Base & Help Docs: Available anytime under the “Help / Documentation” section
🤝 Our Promise to You
Our goal is not just to provide software — but to partner in your growth journey. When you use NTM Suits, you get more than a tool — you get a support system.
We’re committed to helping you manage leads efficiently, grow seamlessly, and win more business — without friction or confusion.
